Got questions? We have answers.


Can I just use DiaMatrix or do I have to go through UniForum? offers the registration of domains to the public. However, should you wish to register as a registrar, you must apply to UniForum. When the registration has been completed, you can then use the EPP registrar solution.


How do I Create an Under Construction Page?

A ‘Coming Soon’ or ‘Under Construction’ page, is a placeholder page used to block public viewing of your website while it is in the process of being built and/or tested live on the hosting server.

The default pages that all servers will initially look for to display onscreen when accessing your website are as follows (in order of priority):

Create an Under Construction Page
– Login to your cPanel
– File Manager root folder (if it is the primary domain, use public_html)
– Click ‘New File’ – name it appropriately e.g. underconstruction.html
– Click Create New File

Edit an ‘Under Construction’ Page
– Select the filename and click HTML Editor
– Create the page and ensure that you include all your relevant contact information and a short paragraph about your company/products
– Save

Change your default Index Page in .htaccess
The .htaccess file is a hidden text file within your hosting account that can modify the usual behaviour of your website.

– In File Manager click on Web Root (addon domains use the dropdown and select the correct domain name)
– Ensure Show Hidden Files is ticked
– Click Go
– Right the .htaccess file
– Select Edit option and paste the following code at the beginning of the page use your filename e.g. underconstruction.html
#Alternate default index page
DirectoryIndex underconstruction.html

– Save
– Test it online to ensure you have done it correctly
Additional .htaccess Info
As an added precaution, you can add additional filenames to the above code and the server will check them in order from left to right. refer example below:

#Alternate default index page
DirectoryIndex underconstruction.html index.htm index.html index.php default.htm

How to Secure your WordPress site.


WordPress has over 64 million sites and was recently targeted for a DDOS botnet attack. The botnet cannot enter your site unless it is protected.

It tries to login with the default Username: admin and then tries common passwords.

The Daily Dot’s Lorraine Murphy has put together a great 4 Easy Steps to protecting your WordPress site.

Change default Username “admin” immediately!

Passwords need to be ‘strong’ with a combination of acceptable characters, numbers and capital letters.

Please ensure that you also change your administration email account’s password.

Two-on-two factor authentication. Please note that the latest version of WordPress is needed to enable this. This will enable you to receive your Username and Password on your cell phone as well as your email.

In a nutshell:

  • Change your username to something long and unique
  • Change your password to something more complicated
  • Change your email password to avoid password retrieval
  • Enable two-step authentication.

How do I Choose a Domain Name?

When you are initially stepping into the World Wide Web, it can become a very daunting experience. What with unfamiliar web jargon and people who seem to know much more than you. At we aim to provide you with the best internet-based products and services at all times.

Choosing a domain name is the first step in giving your business an online presence. However, knowing what domain name to choose is something you need to pay attention to. Here are a few points to act as a guideline:

Company Name

Your business name is ideally the best domain for you to initially register, as it maintains your company identity and is easily recognisable to your existing clients. Ensure that it is easy to remember and the URL works i.e. short and if possible, try make sure its catchy too!

NOTE: If your business is named Air Fresh Car Air Conditioners – it is far too cumbersome for people to remember exactly, so look at something that is pertinent but shorter, like or

Creating Choices

If you can afford registering more than one domain, it is a good idea to look for domain names relevant to your business. Create a list so that you have them on hand to check. Search for them here.

This is a good way to ensure people who don’t know your business, can still find you by pointing other domains to your website. You will be able to create traffic via these websites to your website. Using the example above, you could look at registering caraircon, carfresh, aircon4cars, airconforcars, etc.

Using TLDs, 2ndTLDs & gTLDs

Consider registering TLD (Top Level Domain) variations of the domain, especially if your first choice has already been registered by someone else, you may find that the TLD version is still available, e.g. .com, .net, .org or the generic .info gTLD.

NOTE: The .com is the most well recognised TLD, followed by .net, .org and then the generic .info. Again these can all be pointed to your primary website and could gain you an advantage over your competitors.

Using Characters

You may be able to register your company name by using a hyphenated version, e.g. may already be registered, then possibly may still be available. If you do use this then make sure everyone knows about the hyphen, otherwise you will lose potential new customers to the other website. When using numbers as a substitute for a word e.g. 2 and 4, remember that being smart, may not be very clever.

Added to this, it needs to become part of your branding as well, so it becomes more recognisable. The same would apply if you wanted to register, remember to include ‘The’ in the website design and any printed material as well. In the case of, the 4 would have to be accounted for in the rest of the business advertorials.

NOTE: A domain will only accept letters, numbers and the hyphen character, all other characters are unacceptable.

Here at we also offer you the ability to search for multiple domains, as well as to register for multiple domains. Should you be looking to transfer an existing domain to us, then please click here.

How long does it take to register a domain name and hosting with DiaMatrix?

When registering a domain it can take up to 24 hours for the domain to become active. The hosting can be immediate on activation, or when your website is ready to publish to the World WideWeb.

How long does it take to transfer my domain?

Providing we get full co-operation from your current host the maximum period of a transfer is 7days.

If I register a domain through an ISP will I be the owner of the domain?

When registering a domain through an ISP, you are the owner and you may transfer the domain to an ISP of your choice.

Understanding the Domain Name System (DNS)

Everything that connects to the internet has a unique address, called an Internet Protocol (IP) address. This consists of mobile phones, websites, laptops, tablets, etc.. The IP address consists of numbers separated with dots e.g. 94.256.987.586 as the unique identifier.

Computers speak to each other over the Internet, by using the numeric value e.g. 94.256.987.586 as the identifier, whilst human beings find it far easier to remember the alternative domain name (e.g.

These numbers are then synchronised with unique user-defined names, via appointed authoritative registries. These registries ensure the regulations are adhered to globally. ZACR / UniForum (South Africa) is responsible for 2nd Level Domains i.e.

Verisign is the Registry that authorises and .net TLDs, / DiaMatrix is the first South African Registrar to be accredited by Verisign, Public Interest Registry (PIR) and Affilias.

Public Interest Registry (PIR), is the responsible authority for TLD .org domains, and Affilias is the registry for .info gTLDs (Generic Top LEvel Domains).

I had Problems Paying with VCS now I can only pay through PayFast, why?

We have an automated Fraud Security Programme with VCS (Virtual Card Services). Should you have tried to pay via VCS more than twice, the system will automatically revert to PayFast and will only allow you to pay via VCS if you reset the session, i.e. log out of your account and then login again.

I have disabled my domain Auto Renew, yet I am still receiving the domain’s renewal notices?

We are an ICANN accredited registrar and follow their strict protocol regarding domains and are obliged to send out notifications for ALL impending domain renewals.

However, as you have disabled your domain’s renewal with the auto renew, it will not be renewed, however, you will still receive our ICANN procedural notifications.

I’m paying late due to unforeseen circumstances, what are your penalties and grace periods?

Domain Name Renewals:

– Invoices must be paid on due date, as 10 days after your domain will go into redemption
– Should you wish to retain your domain name, you will have to pay a Redemption Fee

All Other Services

– Invoices must be paid on due date
– Should the invoice be left unpaid, you will receive 3 x outstanding payment notifications
– If the service indicated on the outstanding invoice has not been paid by the 3rd notification, it will be suspended by the 7th of the month.

My Invoice wasn’t paid because I have a New Credit Card, what should I do?

– Login to your domain’s account
– Dashboard overview, click on the green “My Account”
– Due invoices scroll down the page
– Select the invoice you wish to pay
– Click “Pay Selected”

A window will open showing you the unpaid invoice.
– Select “Credit Card VCS” from the drop down menu under “Unpaid”
– Click “Pay Now”
– Click “Use New Card” under “Billing Information”
– Click to “Continue”

The Payment Gateway will open and you can enter your new credit card Details here. You will be sent a One-Time-Pin, which you will need to enter as well.

Once you have entered the pin, our billing system will then store your new credit card details.

Does your email data count on the hosting plan?

Yes, all your email traffic will be included in your monthly bandwidth and disk space usage.

How do I know if my website needs Windows based or Linux based hosting?

This would depend on the format of your website. Windows hosting is used for .asp and .aspx sites, whereas Linux hosting is used for .php and .html sites.

How do I know what is the best hosting option for my website?

Your hosting option will be determined by the amount of disk-space, MySQL Databases, email addresses and domains that are required to be hosted.

How long does it take to register a domain name and hosting with DiaMatrix?

When registering a domain it can take up to 24 hours for the domain to become active. The hosting can be immediate on activation, or when your website is ready to publish to the worldwide web.

How long does it take to transfer my domain?

Providing we get full co-operation from your current host the maximum period of a transfer is 7days.

Knowledge Base

South African ISP SMTP Settings

Here is a list of the most of SA’s ISP providers with their respective SMTP mail servers…

How do I know if my website needs Windows based or Linux based hosting?

This would depend on the format of your website. Windows hosting is used for .asp and .aspx…

Do I have to transfer all our existing domain names from the Legacy system?

We would advise that a Registrar does transfer all their existing domains, as there is a large…

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